Every call answered. Every product, one team.
Spell's own phone system and contact center. Each product has its own line. Spella answers from that product's facts and hands the call to a person when needed. Your team sees the caller's history before picking up.
Live todaySpella built inA line per product
2–3 s
for Spella to reply after the caller stops talking
Every call
recorded, transcribed and summarized for the team
5 min
between health checks, around the clock
1 team
answering every product's line, from one set of screens
The problem
Business phones are rented, one seat at a time.
01
Rented per seat
A vendor's system, licensed person by person, run from a portal someone else controls.
02
The assistant is a bolt-on
Voice AI arrives as one more product, wired in from the outside.
03
Every product, a new setup
Each new product line means new accounts, new numbers and new menus.
Kolani answers all three: an engine Spell owns, Spella built in, and a line per product.
One platform
One phone system replaces the patchwork.
Numbers, menus, queues, the agent desk, the supervisor wall, recordings, transcripts, summaries and the voice assistant, in one product, on one set of screens.
- Business phone numbers
- Menus
- Queues
- Agent desk
- Supervisor wall
- Call recording
- Live transcripts
- Call summaries
- Caller history
- Forwarding to a cell
- Voice assistant
- Health checks and repair
Kolani in one picture
From the first ring to the right team.
Caller
dials the product
Vendra line
(832) 658-2653
the product's own number
Menu
1 orders · 2 returns · 0 anything else
Spella
press 3: she answers, or hands off
The right team
- Orders
- Returns and Exchanges
- Customer Care
Features
Everything the team needs to answer every call.
A line per product
Each product gets its own number, menu, Spella and call outcomes. The team sees every call labeled by the line it came in on.
Menus and queues
Callers press a key for orders, returns or anything else, and land in the right queue with a live wait timer.
Spella on the line
She answers from the product's own facts and website pages, and hands off to a person the moment one is needed.
Agent desk
Who is calling, from which queue and how long they waited, with the caller's history, last outcome and notes, before you answer.
Supervisor wall
Callers waiting, each queue and who is in it, today's answer rate, and every agent and their state, live.
Every call on the record
Recording, live transcript with both sides labeled, and a summary, kept with each call in the call history.
Forwarding that can't be swallowed
Send a line to a cell phone by a switch or by hours. The person answering presses 1 to take it; no answer goes back to the menu.
Runs itself
Health checks every five minutes, repairs from a written list of allowed actions, and configuration rolled back automatically if it fails.
Light and dark themes
The screens run in the browser, in whichever theme suits the room.
One team, many products
A line per product.
One organization · one team · one set of screensNext product
(•••) •••-••••
Its own number, menu, Spella and call outcomes.
And the next
(•••) •••-••••
Same team, same screens, its calls labeled by line.
Adding a product =a number+a menu+its facts
The screens
The whole floor, live.
A supervisor wall, an agent desk and a call history, in the browser.
Meet Spella
Your AI teammate. Named Spella.
She isn't a bolted-on chatbot. Spella greets callers in a natural voice, answers from the product's own facts and website pages (shipping, returns, privacy) and hands off to a person the moment one is needed.
to reply, after the caller stops talking. Callers can interrupt her at any point.
Vendra line · Spella
● 0:41
Hi, it's Spella. How can I help you today?
My table lamp arrived with a cracked base.
I'm sorry. Damaged items are covered: Vendra repairs, replaces or refunds them.↳ from Vendra's returns policy
Actually, can I talk to someone?
Of course. I'm connecting you to Returns and Exchanges now.
With the store connected, she handles
Callers prove who they are, in layers
- 1The carrier-verified calling number
- 2The card's last four digits
- 3The billing ZIP code
- A cancellation needs two checks and a spoken "yes".
Forwarding
Never miss a call.
Forward a line to a cell phone with a switch, or by hours.
01
A call comes in on the product's line
02
The cell phone rings
03 SPELLA
"This is a call forwarded from Vendra's line. Press 1 to take it."
04
Press 1: connected
so a voicemail can't swallow the call
Why Kolani
Owned, not rented. And it runs itself.
| A rented phone system | Kolani | |
|---|---|---|
| Engine | Rented: A vendor's system, run from its portal | ✓Spell's own engine, on AWS |
| Assistant | Rented: A bolt-on product | ✓Spella, built in |
| New product | Rented: A new setup, start to finish | ✓A new line: a number, a menu and its facts |
Carrier minutes, speech and Spella are paid for as they are used.
It looks after itself.
Health checks run every five minutes, around the clock.
When something fails, Kolani finds what broke, repairs it using only actions from a written list, and checks that the fix held.
01 CHECK
Health checks every five minutes
02 DIAGNOSE
Finds what failed, from the same facts
04 VERIFY
Confirms the fix held, and records it
03 REPAIR
Only from a written list of allowed actions
Trust and security
Your calls. Your callers. Handled with care.
Encrypted calls and storage
Calls and everything stored with them, recordings, transcripts and summaries, are encrypted.
Callers prove who they are
The carrier-verified calling number, the card's last four digits and the billing ZIP code, in layers, before anything changes.
No payments, no card numbers
Spella never takes payments and never reads out card numbers. A cancellation needs two checks and a spoken yes.
Repairs from a written list
Automatic repair only ever runs actions on an approved list, and a follow-up check confirms the fix held and records it.
Configuration checked first
Every change is checked before it goes live and rolled back automatically if it fails.
Spell's own engine
Kolani runs on an engine Spell owns, on AWS, not on a vendor's portal someone else controls.
Ready to answer every call?
Bring your products onto one phone system, with Spella on every line and one team on the screens.
Contact
Let's talk.
Tell us which products you want on Kolani and how your team answers calls today.
- Emailinfo@spell.solutions
- Phone+1 832 303 0902
- Headquarters1000 Main Street, Suite 2300, Houston, TX 77002, USA
Tell us about your lines.
Email us with the products you want on Kolani and how your team answers calls today, and the Spell team will get back to you.